Terms & Conditions
On visiting the site, you agree to be bound by the terms and conditions in place at the time of your visit. Neve & Noor has now updated their Data Protection Policy with the introduction of the new EEU General Data Protection Regulations from May 25th 2018. Thank you for spending time on the Neve and Noor site, yet please note the following:
Copyright
All of the content on this Website is the copyright of Neve and Noor. No reproduction or copying, or use in any other way any of the Neve and Noor images is allowed, without prior written confirmation. Use of any content on the site is not permitted. Please don’t interfere with the Site in any way or engage in any activity that stops someone else from using the Site. Content on our site that does not belong to us is used with the owner’s permission. Purchase of a piece of Neve and Noor artwork and designs does not provide you with any copyright concession on that item.
On registering with Neve and Noor you agree to receive communications from us by e-mail unless you specify otherwise. All e-mail communication has an unsubscribe button. On receipt of your instruction, your details will be removed from the-mail database.
Your Account
You are responsible for maintaining the confidentiality of your log-in access. If you are unable to reset your password on your account, please contact us at studio@neveandnoor.com
Viruses
We will do our best to ensure that the site is free from any viruses, however, we do not warrant that the site, its servers, or e-mail sent from the site are free of viruses or other harmful components. Neve and Noor will not be liable for any damages, of any kind, arising from the use of the site.
Photography
We take extra care with the products on the site to ensure that the colour is as accurate as possible. However, this does not guarantee 100% accuracy as the display settings and display types on your computer may differ from ours.
Privacy and Data Protection
Never and Noor respects the importance of protecting the privacy of those customers who use our website. Our Privacy and Data Protection Policy is designed to let you know what happens to the information that we collect from you. By using the Never and Noor website we consider that you have accepted what is laid down in our Privacy and Data Protection Policy. When you register to use our site we ask for your name, company name, address, telephone number and e-mail address. Your details will not be sold or traded to third parties for marketing purposes. We operate in accordance with the General Data Protection Regulation May 25th 2018, and any amendments thereto. By disclosing your personal information you consent to the storage and processing of your personal information by Neve and Noor. From time to time, we would like to contact you, via email with updates on our products, special promotions or any other company news. Should you not want to receive these e-mails, please use the unsubscribe feature provided at the bottom of each e-mail. Neve and Noor use cookies to identify you as a returning client once you have registered with us. Should you, at any time, wish to remove your personal data from this website, please contact accounts@neveandnoor.com. The data that we keep is your name, your billing/delivery address, orders and receipts, delivery tracking details, e-mail and telephone number. And for your security, we will also keep an encrypted reducer of your login password. Neve & Noor sometimes share your personal data with trusted third parties, such as delivery couriers or for fraud management. We provide only the information they need to perform their specific services. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous. Your personal data is used to process any orders that you make by using our website.
If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a third party to supply or deliver the product that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds. To respond to your queries, refund requests and complaints the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
Security
All transactions are secure and encrypted and we never store your credit card information. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookie Policy
Neve and Noor use cookies on this website. Cookies are small information files that your web browser places on your computer or device. The cookies do not contain or collect any personal information. However, they are read by our website to deliver a more user-friendly service. Cookies are used to remember choices made on the website, such as Customer search preference, Subjects looked at, Remembering your login details. Third-party cookies are cookies that get set by other websites. Examples of third party cookies used on this website are those set by Google Analytics and Facebook, Pinterest, Instagram or any other social media platform. Widgets provided by these websites set their own cookies that we do not have any control over. These types of cookies are necessary to allow you to quickly and easily share with your friends or followers something on our site without having to leave the page. If you are concerned about the use of cookies on this website please contact us. Cookies can be avoided by changing your browser settings and existing cookies can be deleted.
